I spent one hour and 20 minutes in the queue at Stansted’s UK Border recently. There were probably 1000 people in the hall, divided into the usual EU passports versus Rest of World. Signs saying Tougher Controls Mean a Longer Wait are dotted around. In fact, tougher controls do not have to mean outrageously long waits, even if more questions are asked of each traveller. Some interrogations last several or more minutes, but if enough agents were allotted, waits could still be reasonable. If, however, management allot only two agents to the 200 people on the non-EU side and interviews take at least a minute – well, things get bad.
On top of this, however, some policy had particular groups of people jumping the queue automatically: not only a disabled person but the five people associated with her, not only the small child holding a flight attendant’s hand but the seven teenagers associated with him. Four such groups occupied one of the agents for half the hour and a half I waited, leaving only one agent to work the 200 in the queue. It was not the eve of a significant tourist event but a Friday evening when ordinary city-break tourists arrive for a London weekend.
The ‘transition’ Home Office website says functions of the UK Border Agency (abolished earlier this year) will be split in two.
On 1 April 2013 the UK Border Agency was split into two separate units within the Home Office: a visa and immigration service and an immigration law enforcement division. By creating two entities instead of one, we will be able to create distinct cultures. First, a high-volume service that makes high-quality decisions about who comes here, with a culture of customer satisfaction for business-people and visitors who want to come here legally. And second, an organisation that has law enforcement at its heart and gets tough on those who break our immigration laws.a high-volume service that makes high-quality decisions about who comes here, with a culture of customer satisfaction for business-people and visitors who want to come here legally.
The claim of distinct cultures sounds ridiculous to me, but on their own terms they failed miserably the other night. No one came out to apologise to the throng, which, if you want to be nationalistic about it, included several families where one partner had a British passport but the other did not, plus their small children. No one came to explain the delay, or offer cups of water or smiles to demonstrate that a ‘distinct culture’ exists to welcome the majority of travellers to the UK.
When one of the agents closed up and left, I sighed loudly and began talking to the woman next to me. Discussing the length of interviews I mentioned how an official wanted to know the nationality of my friends in Britain. The woman said I thought it was just Asians who were treated like that. The landing card gives the impression that crossing is a formality, but the oral questions make it clear that we in the queue are thought liable to be liars, cheats or worse. If this belief is really at the heart of UK border policy then I would like them to make such a closed, imperialist attitude overt on the landing card.
All who travel often can tell anecdotes about long waits and stupid questions at borders. The UK border is a bad one getting worse all the time but not unique. My object here is not to evoke a stream of crazy anecdotes about worse border-encounters. Instead, I am pointing out how my frequent long sessions at UK airport-borders add up to evidence of the field-work kind. It’s not just well-known journalists and their mates that get detained and delayed and ill-treated at airport borders; officials do not have to imagine you have interesting data on electronic devices to begin invasive questioning. The segregation into separate queues is not based on colour or ethnicity though that comes into play. No, it’s a separation by passports that grant different degrees of citizenship. If you don’t have the right kind you can be mistreated for hours with no way to complain or escape. You cannot go backwards or opt out; you are trapped. And given the situation, the longer you wait the more likely you are to be meek and mollifying when your turn arrives – which is a form of coercion.
These places are closed to reporters and photographers; I have no idea what protection one has, or rights. I do not know what happens if someone falls ill in the queue. Chinese visitors are targeted with an absurd and costly process to come as tourists, which can quite properly be called colonialist.
I believe the British government has an outdated view of Chinese visitors, perhaps rooted in colonial times. They wrongly fear many Chinese will overstay. We have to respect our borders, but such unfounded fears are harming the UK economy. – Chief Executive at London’s Hippodrome Casino
Some estimate the UK is already losing billions of tourist pounds. Why bother to apply if through the easy process of obtaining a Schengen visa you can visit lots of other European countries? Sure the UK has a popular brand, but for most of the world it is neither indispensable nor better than the same cliché-level brand of France or Italy.
Having arrived efficiently on a short flight from Copenhagen, I reached my central London destination three full hours after landing at Stansted. This is really outrageous. Usually I manage to maintain a curious attitude, like in Border Thinking. Sometimes I fail.
–Laura Agustín, the Naked Anthropologist